We hope this message finds you well and excited for another year of fabulous hair with HeadQuarters Hair Clinic! As we kick off 2024, we want to share some updated booking policies and salon etiquette to enhance your experience with us.

 

Booking Policies:

 

1. Booking Deposits:

   - A non-refundable deposit of 30% is now required for all services booked online or via text.

   - The deposit will be deducted from your total on the day of your appointment.

   - Securely make your deposit through our online payment system.

 

2. Rebooking Fee:

   - A rebooking fee of 25% will be applied for rescheduled appointments.

   - This fee is non-refundable and ensures your new appointment date and time.

 

3. Cancellation Policy:

   - Cancellations are accepted up to 48 hours before your scheduled appointment.

   - Failure to cancel within this time frame results in forfeiture of the 30% booking deposit.

   - No-shows will be charged the full service amount, and the deposit will not be refunded.

 

4. Appointment Confirmations:

   - Online or text bookings receive automatic confirmations; please review for accuracy.

   - Notify us immediately of any discrepancies.

 

5. Arrival Time:

   - Please arrive on time to ensure the best service experience.

   - Late arrivals may result in a shortened service time.

 

6. Service Adjustments:

   - Notify us at least 24 hours in advance for service adjustments.

   - Adjustments are subject to availability and may incur additional charges.

 

By booking online or via text, you agree to adhere to these policies. Your cooperation helps us maintain the high standard of service you expect from HeadQuarters Hair Clinic.

 

Salon Etiquette:

 

1. No Cell Phones During Services:

   - Kindly dismiss yourself to take phone calls.

 

2. Limited Salon Visitors:

   - Only those receiving services are permitted; additional guests must wait outside.

 

3. Eating and Drinking:

   - Limit consumption to items that can be removed from the salon after your appointment.

 

4. Mask Policy:

   - Masks are recommended for all parties during appointments.

   - Disposable masks are provided at your appointment.

 

Communication Guidelines:

 

- For client communication, call our clinical number at 470-723-6410 during Monday to Friday, 9 am to 7 pm.

- Bookings will no longer be made via text; redirect to our online booking system at www.hqhairclinic.com.

- Appointments booked via text are subject to a $15 concierge fee.

 

We appreciate your understanding and cooperation with these updates. Thank you for choosing HeadQuarters Hair Clinic—we can't wait to make your hair dreams a reality in 2024!